Managed IT Services
Flat-rate, fully managed IT for SMBs in NY & NJ. Helpdesk, monitoring, patching, vendor management, strategic planning — all under one predictable monthly bill.
What's included
- 24/7 endpoint monitoring with proactive remediation
- Unlimited US-based helpdesk for managed users
- Automated patching for OS, third-party apps, and firmware
- Microsoft 365 / Google Workspace administration
- Vendor management — your ISP, CRM, line-of-business apps
- Strategic IT roadmap with quarterly business reviews
- Asset inventory and license management
What “managed IT” means at Sage Solutions
Most MSPs sell the same five-letter acronyms — RMM, EDR, MDR, BCDR, MFA — and bill you monthly whether the work happens or not. We do too. The difference is that we tell you in plain English which acronym does what, and we measure ourselves against three numbers our clients actually care about: tickets resolved on first response, average response time, and downtime hours per quarter.
What we cover
A managed IT contract with Sage Solutions includes endpoint monitoring on every workstation and server, automated OS and third-party patching, unlimited remote helpdesk during business hours (with 24/7 emergency response for P1 incidents), Microsoft 365 or Google Workspace administration, anti-virus and endpoint detection and response, daily backup verification, vendor management when your internet provider or line-of-business app fails, and a quarterly business review where we walk you through your IT roadmap.
What is not included (so there are no surprises)
Hardware costs, software license costs, project work (server replacement, office relocation, M365 tenant migration, structured cabling install), after-hours emergency support outside the managed scope, and on-site work beyond what’s in your tier are quoted separately. Every quote is in writing before the work starts.
Who this is for
Businesses in the 10–250 employee range across the New York metro area. Strongest fit: regulated industries (healthcare, financial services), operations-critical retail (restaurants, multi-location), and field-mobile workforces (construction, transportation, professional services).
Fully-managed vs. co-managed — pick the right model
If you have an in-house IT person (or a small internal team) and want Sage as the depth, after-hours coverage, and tier-3 escalation behind them, the right engagement is co-managed IT — not fully-managed. Co-managed leaves end-user helpdesk with your internal team while Sage delivers the security stack, 24/7 SOC monitoring, and vacation backup. Most clients with one in-house IT lead land there. Use the tools-only / co-managed pricing calculator to model the difference.
If you have no in-house IT and don’t want to hire any, fully-managed (this service) is the right answer. See the MSP cost calculator for a budgetary monthly estimate.
Every managed client receives our published SLA with guaranteed response times and a 30-day out clause. See our certifications and partnerships for the full list of credentials behind our team.
Managed IT Services — questions we get
What is included in flat-rate managed IT?
Helpdesk, monitoring, patching, anti-virus / EDR, backup verification, vendor management, and quarterly business reviews. Hardware, software licenses, and major projects (e.g., office relocation, new server, cloud migration) are quoted separately and transparently.
Do you support Mac, Windows, or both?
Both. Roughly 30% of our managed endpoints are macOS. Linux endpoints are supported on a case-by-case basis.
What is the contract length?
Standard term is 12 months with a 30-day out clause. We do not lock clients in.
Managed IT Services — recent case studies
- Construction
Construction Firm Office Relocation: Cabling, Network, and Phones in One Weekend
A 35-person construction firm in Staten Island moved offices on a Friday evening and walked into a fully working environment Monday morning — cabling, switches, phones, AV, the whole stack.
Read more about Construction Firm Office Relocation: Cabling, Network, and Phones in One Weekend - Healthcare
Healthcare Practice Scales 12 → 47 Endpoints with HIPAA-Aware IT
A growing NJ healthcare practice migrated to Microsoft 365, segmented its network, and tripled its endpoint count without IT growing pains or compliance gaps.
Read more about Healthcare Practice Scales 12 → 47 Endpoints with HIPAA-Aware IT - Transportation & Logistics
Logistics Company Builds Out 28,000 sq ft Warehouse with Cameras, Access, and Wi-Fi
A growing 3PL company opened a new warehouse in northern New Jersey and engaged Sage to handle every piece of low-voltage and IT infrastructure: structured cabling, Wi-Fi, security cameras, access control, and the back-office network.
Read more about Logistics Company Builds Out 28,000 sq ft Warehouse with Cameras, Access, and Wi-Fi
Other services we deliver
AI Optimization & Workforce Automation
Workflow automation (n8n, Make.com), RAG, custom AI agents, and AI workforce planning — built and deployed, not just pitched.
Read more about AI Optimization & Workforce AutomationvCIO & vCISO
Fractional IT and security leadership: roadmaps, budgets, QBRs, risk assessments, and compliance strategy.
Read more about vCIO & vCISOCo-Managed IT — The Team Behind Your Team
For businesses with internal IT. Add the security stack, 24/7 coverage, tier-3 escalation, and vacation backup — without replacing your team.
Read more about Co-Managed IT — The Team Behind Your Team
Managed IT Services across the NY & NJ metro
Local pages with neighborhood-specific detail for managed it services.
Ready for IT that does not surprise you?
A 30-minute call. No slide deck. We will tell you what looks healthy, what looks risky, and what we would do first.