Business down? Call now.
A senior engineer answers — not a script, not a queue. Tell us what broke and we start remote triage on that call. If we can't help you today, we'll say so in the first few minutes and point you somewhere that can.
Monday – Friday, 8:00 AM – 6:00 PM ET · 24/7 emergency support for managed clients · Managed-client P1s bypass the queue
What counts as an emergency
Server or network down
Nobody can work, files unreachable, apps offline.
Ransomware or breach
Locked files, ransom note, strange account activity.
Email outage
M365 or Google Workspace down, mail bouncing, account hijacked.
Phones or POS down
VoIP dead, cards not processing, orders stopped.
Not sure it qualifies? Call anyway. "Everything is slow and nobody knows why" is how half of the real ones start.
The first 30 minutes
- 1
Triage on the phone
What's down, since when, how many people affected, what changed last. Remote session starts immediately if the network is up.
- 2
Stabilize — or isolate
Outages: restore the shortest path to "people can work." Suspected breach: isolate first so it can't spread, preserve evidence, then recover.
- 3
Scope and cost, in writing
Before the real work starts you know what we're doing, what it costs, and what we recommend after. On-site dispatch across NYC and northern NJ when hands are needed.
Documented recovery
12-location restaurant group, ransomware near-miss to full recovery in 11 days
They came to us mid-crisis after a ransomware scare. We rebuilt the security stack, network, and POS infrastructure across 12 sites — $0 paid in ransom, 0 days of POS downtime after engagement.
Read the case studyAlready worried about the next incident? Our incident response retainer puts an IR plan, tabletop exercises, and a guaranteed SLA in place before you need them.
Emergency FAQ
We are not a Sage client. Will you still help us today?
Call us. If we have the capacity to take your emergency today, we will tell you on that call — and if we cannot get to you today, we will say that too, and tell you who to call instead. About 1 in 5 first calls to us end in a referral elsewhere. What you will not get is a promise we cannot keep.
We think it is ransomware. What should we do before you arrive?
Disconnect the affected machines from the network — pull the cable or kill the Wi-Fi — but do not power them off, do not wipe anything, and do not pay anyone. Then call us. Evidence and clean backups are what make recovery possible, and both are easy to destroy in the first panicked hour.
What does emergency work cost?
The phone call costs nothing. If we take the work, you get the scope and the cost in writing before we start — the same way we quote everything else. No meter running you did not agree to.
What area do you cover on-site?
The five boroughs, northern New Jersey, and southern Connecticut. On-site response is typically same-day: often within 90 minutes for managed clients in NYC and northern New Jersey, under two hours around Stamford. Remote triage can start on the first call, wherever you are.
One number. A person answers.
Monday – Friday, 8:00 AM – 6:00 PM ET. Managed clients have 24/7 emergency coverage — if that sounds like the kind of relationship you want before the next outage, start with a free 30-minute assessment.