Need help? Click the button.
If a Sage Solutions engineer asked you to start a remote support session, the big button below is the one you want. Otherwise, scroll down for phone and email.
Start a remote support session
Click the button. A new tab will open with our ScreenConnect support page. Choose your name from the list (or type the code your engineer gave you) and follow the prompts to install the small support tool.
By starting a remote session, you allow a Sage Solutions engineer to view and control your computer for the duration of the call. You can end the session at any time by closing the small app or clicking the tray icon. We never start a session without your knowledge.
Direct link if the button does not work: https://sagesolutionsllc.screenconnect.com/
Other ways to reach us
View your tickets
Existing clients: log in to see open tickets, status, and notes. Submit new tickets without a phone call.
Open the client portalCall the support line
Monday – Friday, 8:00 AM – 6:00 PM ET. Press 1 for emergency support after hours (managed clients).
(646) 886-7604Open a ticket by email
Goes straight to our ticketing system. Include your name, company, and a one-line summary of the issue.
help@sagesolutionsllc.netAfter-hours emergency
Managed clients: call the main number and press 1. A senior engineer is on call 24/7 for P1 (business-down) incidents.
Call & press 1What happens after you click the button
- A new browser tab opens to ScreenConnect — our remote support tool.
- If your engineer gave you a code, type it on the page. If not, find your name on the list and click it.
- The page will download a small support app (a few hundred KB). Run it.
- The engineer can now see and control your computer to fix the issue.
- When the call ends, close the small support app. The session is over — we cannot reconnect without you doing this same flow again.
Most remote sessions take 5 to 30 minutes. We document what we did, why, and what changed so you can see the work after.