Fulfillment Policy

At Sage Solutions, we prioritize customer satisfaction and transparency. This policy outlines our approach to refunds, cancellations, and service termination.

Refund Policy

1. Service Delivery Satisfaction Guarantee

   • At Sage Solutions, we strive to deliver high-quality services. If you are not satisfied, please contact us within 7 days of service delivery.

   • Refunds are considered on a case-by-case basis and subject to the following conditions:

     • The delivered service must not meet the specifications outlined in the service agreement.

     • No refunds will be issued for services that have been fully delivered and accepted.

2. Subscription-Based Services

   • Monthly and annual subscriptions can be canceled at any time; however, refunds will not be provided for unused portions of the billing period unless stated in your agreement.

   • Prepaid annual subscriptions may qualify for prorated refunds based on remaining months, minus any applicable early cancellation fees.

3. Non-Refundable Items

   • Software licenses, hardware, or third-party services purchased through Sage Solutions are non-refundable once provisioned or activated.

   • Setup and onboarding fees are non-refundable.

Cancellation Policy

1. Service Cancellation

   • Clients may cancel services by providing a written notice to Sage Solutions at least 30 days in advance.

   • Services with minimum contract terms may incur an early termination fee if canceled before the term ends.

2. Impact of Cancellation

   • Upon cancellation, services will terminate at the end of the current billing cycle or as specified in the service agreement.

   • Data stored on Sage Solutions systems or third-party platforms will be deleted after 30 days unless otherwise agreed in writing.

3. Termination by Sage Solutions
   Sage Solutions reserves the right to terminate services immediately under the following circumstances:

   • Failure to meet payment obligations.

   • Breach of agreed-upon terms.

   • Violation of applicable laws or activities jeopardizing the integrity of our network.

Dispute Resolution

If you have concerns or disputes regarding service fulfillment, refunds, or cancellations, please contact our support team. Sage Solutions is committed to resolving issues promptly and fairly.